Various industries now operate differently due
to the development and intervention of technology. The food industry has opened
its doors to new technologies and mobile application-based services which has led
to an immense transformation on how the food industry operates today. Food
technology evolved as a result of the combination of food and technology. The
rise in investment that the food technology sector is seeing serves as
confirmation of it.
As it turns out, consumer behaviour changed as a result of economic and
social factors, and this is when the restaurant industry's technological trends
emerged. Now, it’s more of an experience-based model than a hospitality
business. Technology trends has pushed restaurants to implement the use of
artificial intelligence in their base setup from taking orders to serving food
to clients.
One of the latest additions of technology is the use of facial recognition
for reordering previous meals at service kiosks. Restaurants that offer a menu
with multiple customization layers and a wide variety of choices, make it
easier for customers to reorder meals and encourages them to think about revisiting
the restaurant.
This technology can also be integrated with facial recognition to
help establish loyalty and make business-customer relationships last by
providing customers a way to reorder their favourite meals quickly. Without requiring them to swipe a card, the facial
recognition software will recognise registered customers and retrieve their
loyalty accounts. In the future, restaurants will continue to explore
unique and more personalised initiatives to improve customer loyalty and
experience. Facial recognition technologies are empowering restaurants to
reinvent old processes, creating healthier, more efficient and more enjoyable
experiences for customers as well as benefiting the restaurant with an
additional revenue generation.
If you are keen on pursuing a diploma or an undergraduate degree in the field of hospitality management contact us at 1800-88-0300 or drop us an email via our enquiry form and we will get back to you https://bit.ly/MAHSAProgrammeEnquiry